Hand Geometry Reader

Learn more about this exciting new technology here

Need Assistance?

Call the Mountaineer Card Office at
304-293-CARD (2273)

New Students

Your First Mountaineer Card untitled

You may go to either the Bennett Tower or Mountainlair Mountaineer Card Services office to get your first Mountaineer Card. You need to be registered for classes, and you must present a driver’s license or some other valid form of photo identification.


For those students attending New Student Orientation, photos are taken and the cards are distributed later that same day.

Q&A

Question
What does the Mountaineer Card do?

Answer
It combines the functions of the PRT card, ID card, food service card and library cards. This card will be used to determine your access to activities and services such as WVUp All Night, computer labs and the University Health Service. It also allows you access to athletic events and facilities, Student Recreation Center, games areas and the residence halls. You will need your Mountaineer Card for testing and to check books and materials out of the WVU Libraries. The Mountaineer Card offers an online debit plan called Mountie Bounty. This card is valid as long as you are a registered student at WVU.

Question
When can I pick up my Mountaineer Card?

Answer
You may pick up your card at the location where you had your photo taken. Offices are located in the Mountainlair and Bennett Tower. The Bennett Tower office will be open 8:15am- 4:45pm weekdays. During the fall and spring semesters, the Mountainlair office will be open 12:30 – 4:30pm weekdays.

Question
What do I need to pick up my Mountaineer Card?

Answer
You will need to be registered for classes, and present a driver’s license or some other photo identification.

Question
When will the Mountaineer Card be activated?

Answer
Your card will be activated on the first day of classes or, if you register late, as soon as the information transferred to Mountaineer Card Services from the Office of the University Registrar indicates you have been assessed tuition and fees. This process occurs regularly. A note for summers: your card is active only when you are enrolled in classes for the current term.

Continuing students from Spring that are enrolled in the Fall may pay an optional fee to continue using the campus facilities during the Summer by contacting the Office of Student Accounts. You may be eligible for the Summer Recreation Center membership. Contact the Student Recreation Center for more information.

Question
May I loan my card?

Answer
No. The cards are non-transferable and violators may be subject to disciplinary action. Your card should be carried with you at all times. Remember too that you may have placed funds on your card, which other users would also have access to if they are in possession of your card.

Question
Is there anything special I should know about the Mountaineer Card?

Answer
For your card to work properly, it must not be broken, scratched, bent, have stickers on it, or have holes punched in it. If the card is broken or damaged, it may not be accepted by some units.

Question
What is the debit plan Mountie Bounty?

Answer
Mountie Bounty is a great way to secure your food allowances and use other services. This convenient debit plan allow you to place funds in an account that you access with your Mountaineer Card. There are no set-up charges or transaction fees and no minimum balances are required.

Question
How does it work?

Answer
When the card is swiped through the reader, the account number on the card’s magnetic stripe is read and the purchase amount is deducted from the balance in your prepaid account. With the Mountie Bounty account on your Mountaineer Card, you may enjoy the food from the WVU Dining Halls, and from many other dining facilities on campus, as well. Mountie Bounty can be used at the WVU Bookstores, WVU Copy Centers, the Mountainlair, WVU Technology Support Centers for repairs and parts, WELLWVU, and the WVU Parking Office for fines, as well as select vending machines on campus. Mountie Bounty is required to print jobs at the computer labs and can be used to make copies at the WVU Libraries. Mountie Bounty is also required to activate washers and dryers in the WVU owned residence halls.

Question
How do I add funds to the debit plans?

Answer
You may add funds electronically at http://mymountaineercard.wvu.edu/ by credit card. You may also mail or make a deposit at the Office of Student Accounts in Stewart Hall or at the SABO Cashier’s Office in Bennett Tower. You may call to add funds to your card with VISA, MasterCard or Discover. You may call the Office of Student Accounts at 304-293-4006 or Student Affairs Accounts Receivable at 304-293-3621. You may also add Mountie Bounty to your card with cash at 13 CSVTs (Add-Value Stations). The Add-Value Stations are located at the Mountainlair, Wise Library, Evansdale Library, Law Library, HSC Library, and some residence halls.

Question
Can the Mountaineer Card be used for the PRT?

Answer
Yes. If you paid the appropriate student fees you may use your card to ride the PRT. If you have a fee waiver or are taking only Extended Learning classes, your card will not allow you access to the PRT. A semester PRT pass is available at the WVU Bookstores.

Question
Can my card be used for other local transportation?

Answer
Yes. West Virginia University has made arrangements with Mountain Line Transit Authority so that anyone with a valid WVU I.D. can ride the Mountain Line buses for free. This service is not limited to the WVU campus, but anywhere the buses provide regular service in our local community.

Question
Can I get a new picture?

Answer
Yes, but you must pay the $10 card replacement fee and turn in your old card. Just go to either Mountaineer Card office on campus to get a new photo taken.

Question
What if I withdraw from WVU or sit out a semester or two?

Answer
The Mountaineer Card will be activated when you return to classes. If you lose the card, you will need to pay the $20 card replacement fee.

Question
What if my card does not work?

Answer
You may go to the Mountainlair or Bennett Tower Mountaineer Card Services offices for assistance.

Question
What if I lose or damage my card?

Answer
If your card is lost or stolen, you should notify the Mountaineer Card Services office immediately so that your account may be turned off. Call 304-293-CARD (2273), or go to the Mountainlair or Bennett Tower Mountaineer Card Services office. There is a $20.00 replacement charge for lost/stolen cards. If your card is damaged or broken, take your card to either Mountaineer Card Services office for a replacement. The replacement fee for damaged or broken cards is $10.00. These charges are placed on your student billing account and should be paid online through the STAR Information System or at a cashier’s office on campus as soon as the charge is placed on your account.