MyMountaineerCard

MyMountaineerCard

MyMountaineerCard is an online, one-stop shop for users’ Mountaineer Card needs. All Mountaineer Card users have the ability to use the following features from our online system:


Please read below to learn about all these new features, which can be accessed here or by clicking the image below.
MyMountaineerCard


NOTE: In order to use MyMountaineerCard, you must have MyID login credentials, which are normally issued to students, faculty, staff, and Mountaineer Temps. While parents and guests are able to make a Mountie Bounty deposit on a user’s behalf, they do not have the ability to view other features that can be accessed by a user.




Deposit Mountie Bounty Electronically

Using MyMountaineerCard to make a Mountie Bounty deposit is convenient, fast, and most importantly, it’s secure—making an online deposit eliminates the need to provide sensitive account information over the phone or through U.S. mail. Using MyMountaineerCard also means that users no longer have to physically visit a machine or office on campus to deposit cash to their Mountaineer Card—now, users can make a deposit wherever an internet connection is available by using their credit card or debit card—and as an added bonus, there is no cost to the user or guest to use this service!

To make an online deposit:

  • Students/Employees:

    1. Sign into MyMountaineerCard using your MyID login credentials and in the left navigation menu, select the ‘Deposit to Account’ option
    2. Select your preferred deposit Amount from the dropdown list and click ‘Submit’
    3. Select Card Type
    4. Enter Card Number
    5. Select Expiration Date
    6. Enter Card Verification Number
    7. Enter Name on Card
    8. Enter Billing Address
    9. Enter Email Address for Receipt
    10. Click ‘Continue’
    11. Once confirming the payment information, click ‘Submit Payment’ to complete the transaction
    12. Print the confirmation page and click ‘Done’ to return to the MyMountaineerCard home screen

  • Parents/Guests:

    1. From the MyMountaineerCard login page, select the ‘Guest Deposit’ link in the upper left corner of the page
    2. Enter the student’s MyID username (in all lowercase) and click ‘Submit’—NOTE: You can search for a student’s MyID username at http://directory.wvu.edu/—the username appears before the ’@’ sign in the student’s e-mail address—if you are still unsure what the correct username is after searching the directory, please check with the student
    3. Click ‘Yes’ to confirm the correct student—if not correct student, Click ‘No’
    4. Select the deposit Amount from the dropdown list and click ‘Submit’
    5. Select Card Type
    6. Enter Card Number
    7. Select Expiration Date
    8. Enter Card Verification Number
    9. Enter Name on Card
    10. Enter Billing Address
    11. Enter Email Address for Receipt
    12. Click ‘Continue’
    13. Once confirming the payment information, click ‘Submit Payment’ to complete the transaction
    14. Print the confirmation page and click ‘Done’

  • Once your deposit is complete, you will receive an email confirmation to the address you provided. Funds will be immediately available for use at the conclusion of the transaction.




    Invite Guests to Deposit Mountie Bounty Electronically

    In addition to Mountaineer Card cardholders being able to add funds to their own account, users also have the option of inviting guests to make a deposit on their behalf. Within MyMountaineerCard, click the ‘Invite to Deposit’ option. Then, copy the link displayed on the next page and e-mail that link to a parent or guest. The parent/guest can then make a deposit following the ‘Parents/Guests’ instructions in the previous section above beginning with Step 4.

    Alternately, if you are a parent or guest, to make a deposit for your student, you can also access the Guest Deposit page directly by clicking here and then clicking the ‘Guest Deposit’ link in the upper left corner. NOTE: You will need to know the student’s MyID username to do this.




    Track Your Spending History

    Have you ever wondered how many meals you had left in a given week? Have you ever tried to use your meal plan and discovered you were out of meals, or discovered later that you lost meals that you could have used?

    This feature puts the user in control of managing not only their meal plan but also the spending of their Mountie Bounty and other financial plans.

    When accessing this feature on MyMountaineerCard, simply select the date range of the transactions you want to view, then select the financial plan you want to see. You also have the option of viewing all your plans at once for the given date range.




    Report Your Card as Lost/Stolen or Found

    This feature will allow you to instantly deactivate your Mountaineer Card if it has been lost or stolen, preventing other people from using the card if they find it. Once you have deactivated your card, please notify Mountaineer Card Services and come into one of our offices to get a new card produced. Once a new card has been issued, the lost/stolen card cannot be reactivated and will no longer work, even if found at a later date—this includes any other cards that you may have lost previously.

    If you have deactivated your most recent lost card, but then find the card again before notifying Mountaineer Card Services and having a new card produced, you can reactivate the card using this same feature and can continue using the card.




    Manage Your Laundry in Residence Hall Laundry Facilities

    MyMountaineerCard is here to help you manage your laundry. The Laundry feature will allow you to:

    1. Check machine availability – You can view which washers/dryers are available by scrolling down through the list of residence halls, or by searching for a particular residence hall


    2. Find and reserve machines – Once you locate a machine you want to use, you can reserve that machine for a period of five minutes—each user is limited to reserving a maximum of three machines at once


    3. Select your favorite laundry locations – If you have a particular location that you do your laundry at the most, you can set that location as a ‘Favorite’—by default, only your favorite locations will then be displayed the next time you visit MyMountaineerCard


    4. Check your hold/wait times for machines—Once you’ve reserved a machine, you can check how long the machine is being held—you can also see the time remaining on a machine already in use if you want to place a hold on it or use it


    5. Set your laundry notification preferences – Users have the ability to set up an e-mail address and/or a phone number for e-mail or text notifications—users will be alerted on certain occasions such as when their laundry is complete and when their laundry is almost complete—users can also notify the last user of a machine if that person’s laundry hasn’t been picked up in a timely fashion


    Once you’ve logged into MyMountaineerCard, just click the Laundry link in the left navigation menu to get started.

    NOTE: WVU no longer accepts Coins in its residence hall laundry facilities. Users must now deposit funds to Mountie Bounty to use the facilities.




    Manage Your Notification Preferences

    Users have the ability to set up an e-mail address and/or a phone number for e-mail or text notifications. In addition to being notified about laundry, users can also set up their preferences for Mountie Bounty or Bonus Bucks. Users taking advantage of this feature can be notified when:

    To add a new preference, follow these steps within MyMountaineerCard:

    1. After selecting the ‘Notification Preferences’ option in the left navigation menu, click the ‘Add’ button to add a new notification



    2. If selecting the e-mail method:
      • Enter the e-mail address
      • Provide a description (optional)
      • Click the ‘Save’ button
    3. If selecting the text method:
      • Enter the 10-digit phone number WITHOUT hyphens
      • Select the wireless service provider
      • Provide a description (optional)
      • Click the ‘Send Confirmation Code’ button
      • Once the confirmation code is received on your PC/MAC or wireless device, enter the code in the white box and click the ‘Confirm’ button
      • If successful, the Status will change from UNCONFIRMED to CONFIRMED
      • Finally, click the terms and conditions checkbox and the ‘Save’ button to complete the setup of your preference

    For any questions regarding MyMountaineerCard, please contact Mountaineer Card Services at wvucard@mail.wvu.edu or at 304-293-CARD (2273).